Senior Service Designer

Company: BENTLEY SYSTEMS, INC.
Location: Washington
Posted on: February 3, 2025

Job Description:

Select how often (in days) to receive an alert:Bentley strives to support colleagues' development and provide opportunities for them to achieve their career aspirations in alignment with Bentley objectives and strategy. To foster colleague development while supporting cross-functional collaboration and a one Bentley mindset, it's expected that you:

• Complete twelve (12) months of employment in your current position and are in good standing with regards to performance in current role before applying for another role within Bentley.
• Apply for open roles in the Career Opportunities page to be considered for a role.
• Strongly consider notifying your current manager at the time you apply.
• If selected for a role you applied for, you are expected to notify your current manager when an offer is extended, and before you accept the offer.For more information, please see Bentley's Career Mobility Policy.Senior Service DesignerLocation: Office-Based, Hybrid or Home-Based CanadaPosition Summary:We are seeking an experienced and visionary Senior Service Designer to join our Global Digital Design team. As a Senior Service Designer, you will take a leadership role in crafting and optimizing end-to-end service experiences that align with both user needs and business objectives. You will oversee both front-stage and back-stage touchpoints, using design thinking and service design methodologies to map customer journeys, identify pain points, and create seamless, integrated experiences. Collaborating with cross-functional teams, you will ensure that every touchpoint we create delivers a smooth, efficient, and delightful customer experience across a global landscape.Your Day-to-Day:
• Lead the design and enhancement of end-to-end service experiences, ensuring they are user-centered, scalable, and aligned with strategic business goals.
• Strategically choreograph processes, technologies, and interactions, driving the delivery of holistic human-centered services.
• Develop and oversee comprehensive service blueprints, customer journey maps, and process flows to visualize and enhance the entire customer experience.
• Collaborate with UX/UI designers, product managers, researchers, developers, and digital marketers to integrate service solutions across all digital and physical touchpoints.
• Plan and lead workshops with teams and stakeholders, fostering a culture of innovation and collaboration.
• Conduct and oversee user research, leveraging insights to inform service design decisions and uncover opportunities for innovation and improvement.
• Identify and resolve holistic pain points, ensuring an efficient and cohesive experience for users across channels.
• Apply advanced design thinking methodologies to address complex business challenges, providing solutions that improve customer engagement and satisfaction.
• Advocate for service design principles within the organization, promoting the value of a holistic, user-centered approach.
• Continuously iterate on service designs based on feedback, testing, and performance data to enhance usability and efficiency.
• Collaborate with global teams to ensure services are adaptable and meet the needs of diverse markets worldwide.What You Bring to The Team:
• Bachelor's degree in Design Thinking, UX Design, or a related field.
• 6+ years of experience in Service Design, UX Design, or a similar role, with a strong portfolio of service design projects.
• Proven experience designing and leading the development of service blueprints, customer journey maps, and end-to-end service flows.
• Deep understanding of both front-stage customer experiences and back-stage processes and technology, ensuring cohesive service experiences across all channels.
• Extensive experience conducting and overseeing user research and applying insights to improve service design.
• Excellent communication and collaboration skills, with a proven ability to lead cross-functional teams in a global environment.
• Strong problem-solving skills, with a user-centered approach to addressing complex design challenges.
• The ability to simplify complexity and communicate simple, compelling stories to a broad range of stakeholders, propelling solutions forward.
• Proficiency with design tools (e.g., Figma, Sketch) and prototyping software, along with advanced knowledge of UX research methodologies.
• Experience working with global teams and designing services for diverse, multi-regional markets is a plus.What We Offer:
• Step into a collaborative work environment where ideas flourish, and teamwork propels us forward towards shared success; see our colleague video for a taste of our culture and watch this short documentary about how we got our start.
• An attractive salary and benefits package.
• Bentley Impact Day: take a day off from work to volunteer with an organization of your choice.
• Celebrate milestone achievements and moments that matter through our colleague recognition award programs and our Bentley Achievers platform.
• A commitment to inclusion, belonging and colleague wellbeing through global initiatives and resource groups.
• Be part of a company committed to making a real difference by advancing the world's infrastructure for better quality of life, where your contributions help build a more sustainable, connected, and resilient world. Discover our latest user success stories for an insight into our global impact.About Bentley Systems:Bentley Systems (Nasdaq: BSY) is the infrastructure engineering software company. We provide innovative software to advance the world's infrastructure - sustaining both the global economy and environment. Our industry-leading software solutions are used by professionals, and organizations of every size, for the design, construction, and operations of roads and bridges, rail and transit, water and wastewater, public works and utilities, buildings and campuses, mining, and industrial facilities. Our offerings, powered by the iTwin Platform for infrastructure digital twins, include MicroStation and Bentley Open applications for modeling and simulation, Seequent's software for geoprofessionals, and Bentley Infrastructure Cloud encompassing ProjectWise for project delivery, SYNCHRO for construction management, and AssetWise for asset operations. Bentley Systems' 5,200 colleagues generate annual revenues of more than $1 billion in 194 countries.Bentley is proud to be an equal opportunity employer and considers for employment all qualified applicants without regard to race, color, gender/gender identity, sexual orientation, disability, marital status, religion/belief, national origin, caste, age, or any other characteristic protected by local law or unrelated to job qualifications.2024 Copyright Bentley Systems, Incorporated
  #J-18808-Ljbffr

Keywords: BENTLEY SYSTEMS, INC., Towson , Senior Service Designer, Other , Washington, Maryland