Enterprise Customer Success Manager
Company: VirtualVocations
Location: Philadelphia
Posted on: February 4, 2025
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Job Description:
A company is looking for a Manager of Customer Success,
Enterprise.
Key Responsibilities
Lead a team of 8-10 Customer Success Managers to enhance customer
engagement and retention
Implement customer success strategies and analyze success metrics
to improve onboarding and training
Collaborate with cross-functional teams to ensure seamless customer
journeys and resolve challenges
Required Qualifications
4+ years of experience in Customer Success Management within a
recurring revenue business
2+ years of experience in a leadership role, focusing on team
development and results
Experience in the HCM technology industry is a plus
Familiarity with Salesforce and Gainsight preferred
Bachelor's Degree required
Keywords: VirtualVocations, Towson , Enterprise Customer Success Manager, Executive , Philadelphia, Maryland
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