Telecommunication Subject Matter Expert (SME) - VoIP and Microsoft Solutions

Company: Disability Solutions
Location: Arlington
Posted on: February 1, 2025

Job Description:

Job Description BAE is seeking a highly skilled and experienced VoIP Subject Matter Expert (SME) with a deep understanding of Microsoft solutions to join our dynamic team. The VoIP SME will design, implement, and optimize Voice over Internet Protocol (VoIP) systems while leveraging advanced Microsoft technologies including Microsoft Teams. The ideal candidate will have strong technical expertise, excellent problem-solving skills, and the ability to work in a fast-paced, collaborative environment.Key Responsibilities:

• Consult the design, deployment, and support of VoIP systems, ensuring robust, scalable, and secure solutions.
• Support Configuration, management, and optimization of Microsoft-based UC platform Microsoft Teams Voice.
• Support Integration of VoIP systems with existing infrastructure, including Active Directory, Exchange, and Office 365.
• Analyze business requirements and develop technical solutions to meet organizational communication needs.
• Troubleshoot and resolve complex VoIP-related issues, ensuring minimal downtime and high service quality.
• Develop and maintain detailed documentation, including network diagrams, configuration files, and process workflows.
• Stay updated on VoIP and Microsoft technology trends, recommending innovative solutions to improve communication systems.
• Collaborate with cross-functional teams, including network, security, and IT operations, to ensure seamless integration and optimal performance.
• Perform capacity planning, monitoring, and performance tuning of VoIP systems.
• Train and mentor team members on VoIP and Microsoft technologies.Required Education, Experience, & Skills Required Qualifications:
  • Bachelor's degree in Computer Science, Information Technology, or a related field, or equivalent experience.
  • 7+ years of experience in VoIP systems design, implementation, and support.
  • Deep expertise in Microsoft Unified Communications platforms, including Microsoft Teams Voice and Skype for Business.
  • Strong knowledge of Session Initiation Protocol (SIP), Real-time Transport Protocol (RTP), and QoS for VoIP applications.
  • Experience with Microsoft 365, Active Directory, and Exchange integration.
  • Proficiency in troubleshooting VoIP call quality and connectivity issues using tools like Wireshark and other packet analyzers.
  • Solid understanding of networking principles, including VLANs, NAT, firewalls, and SBCs.
  • Experience with enterprise-grade VoIP equipment, such as Cisco, Avaya, or similar systems.
  • Certification(s) such as Microsoft Certified: Teams Voice Engineer Expert, CCNP Collaboration, or equivalent.
  • Exceptional analytical and problem-solving skills.
  • Strong verbal and written communication skills for technical and non-technical audiences.Preferred Education, Experience, & Skills Preferred Qualifications:
    • Master's degree in a related field.
    • Experience with hybrid cloud and on-premises VoIP environments.
    • Knowledge of regulatory requirements, such as E911 compliance and VoIP security standards.
    • Familiarity with PowerShell scripting for automation and configuration of Microsoft UC platforms.
    • Background in project management with the ability to lead technical projects end-to-end.
    • Experience with call center or contact center solutions and integrations.
    • Advanced certifications, such as Microsoft Certified: Azure Solutions Architect Expert or equivalent.Pay InformationFull-Time Salary Range: $112420 - $191070Please note: This range is based on our market pay structures. However, individual salaries are determined by a variety of factors including, but not limited to: business considerations, local market conditions, and internal equity, as well as candidate qualifications, such as skills, education, and experience. Employee Benefits: At BAE Systems, we support our employees in all aspects of their life, including their health and financial well-being. Regular employees scheduled to work 20+ hours per week are offered: health, dental, and vision insurance; health savings accounts; a 401(k) savings plan; disability coverage; and life and accident insurance. We also have an employee assistance program, a legal plan, and other perks including discounts on things like home, auto, and pet insurance. Our leave programs include paid time off, paid holidays, as well as other types of leave, including paid parental, military, bereavement, and any applicable federal and state sick leave. Employees may participate in the company recognition program to receive monetary or non-monetary recognition awards. Other incentives may be available based on position level and/or job specifics.About BAE Systems Intelligence & Security BAE Systems, Inc. is the U.S. subsidiary of BAE Systems plc, an international defense, aerospace and security company which delivers a full range of products and services for air, land and naval forces, as well as advanced electronics, security, information technology solutions and customer support services. Improving the future and protecting lives is an ambitious mission, but it's what we do at BAE Systems. Working here means using your passion and ingenuity where it counts - defending national security with breakthrough technology, superior products, and intelligence solutions. As you develop the latest technology and defend national security, you will continually hone your skills on a team-making a big impact on a global scale. At BAE Systems, you'll find a rewarding career that truly makes a difference.Intelligence & Security (I&S), based in McLean, Virginia, designs and delivers advanced defense, intelligence, and security solutions that support the important missions of our customers. Our pride and dedication shows in everything we do-from intelligence analysis, cyber operations and IT expertise to systems development, systems integration, and operations and maintenance services. Knowing that our work enables the U.S. military and government to recognize, manage and defeat threats inspires us to push ourselves and our technologies to new levels. Our Commitment to Diversity, Equity, and Inclusion:At BAE Systems, we work hard every day to nurture an inclusive culture where employees are valued and feel like they belong. We are conscious of the need for all employees to see themselves reflected at every level of the company and know that in order to unlock the full potential of our workforce, everyone must feel confident being their best, most sincere self and be equipped to thrive. We provide impactful professional development experiences to our employees and invest in social impact partnerships to uplift communities and drive purposeful change. Here you will find significant opportunities to do meaningful work in an environment intentionally designed to be one where you will learn, grow and belong.

Keywords: Disability Solutions, Towson , Telecommunication Subject Matter Expert (SME) - VoIP and Microsoft Solutions, IT / Software / Systems , Arlington, Maryland