Information Technology Support Specialist

Company: KELLEY DRYE & WARREN LLP
Location: Washington
Posted on: January 27, 2025

Job Description:

Enter Email Address, confirm, enter Security Code, and click Submit.Kelley Drye & Warren LLP is a powerhouse firm with the heart of a boutique. Kelley Drye & Warren LLP Georgetown office, ranked as a Top Workplace by the Washington Post ten years in a row, is currently looking for a highly skilled IT Support Specialist. The IT Support Specialist role is responsible for providing technical assistance to attorneys and staff supporting the firm's technology hardware and software applications. Responsibilities include conference room A/V setups, hardware troubleshooting (e.g. computers, printers), as well as applications and mobile device support (e.g. iPhones, iPads). The candidate will work with both end-users and IT engineers when needed to resolve issues or assist with various projects/initiatives. The ability to work directly with and effectively communicate with all levels of personnel is essential for this position.Responsibilities/Essential functions:

• Provide support for all desktop applications, working with engineers when needed for resolution.
• Utilize the firm's support ticketing system to create, update, and close out requests.
• Provide courteous and timely assistance for service tickets that have been escalated by the firm's third-party Frontline MS.
• Provide technical support for conference room setups and videoconferencing meetings.
• Assist with projects such as replacing hardware, application testing, configuration changes, and other improvements.
• Flexibility to work outside of normal business hours when needed (e.g. office power maintenance, time-sensitive projects).
• PC imaging, equipment setups, and QA.
• Assist with keeping inventory database up to date.
• Ability to remote assist personnel working from home or in another KDW office.
• Other duties as required.Education and Experience:
  • Bachelor's degree and equivalent work experience required.
  • No less than 3 years of previous experience in desktop support role. Qualified candidates should have experience with and be proficient in MS Office Applications, Microsoft Windows, iOS, as well as other legal industry technology, tools, and applications.Knowledge, Skills and Abilities:
    • Excellent interpersonal skills for interaction with co-workers, management, legal and administrative staff.
    • Ability to speak and write clearly and concisely.
    • Complete command of the English language and above average verbal communication skills for interaction with attorneys and legal support staff.
    • Motivated to not only excel in day-to-day support, but also share ideas on how to improve policies/procedures.
    • Ability to effectively multi-task, good at following up, has attention to detail, and has excellent customer service skills.The salary range displayed is specifically for those potential hires who will work or reside in Washington, D.C., if selected for the role. Any offered salary is determined based on internal equity, internal salary ranges, market data/ranges, applicant's skills and prior relevant experience, certain degrees, and certifications (e.g., JD/technology). Washington, D.C. Salary Range: Low: $70,000 High: $90,000.Kelley Drye & Warren LLP is an Equal Opportunity Employer (EOE).
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Keywords: KELLEY DRYE & WARREN LLP, Towson , Information Technology Support Specialist, IT / Software / Systems , Washington, Maryland