Telephony Cloud Solutions Architect

Company: OneMain Financial
Location: Wilmington
Posted on: November 20, 2024

Job Description:

The Telephony Cloud Solutions Architect is responsible to lead the architecture and engineering of telephony solutions at OneMain Financial. This individual contributor role will be responsible for establishing an enterprise telephony platform supporting call centers, branches, and corporate sites. Technology strategy development, in particular with a shift to cloud servicing, is a significant part of this role. This position will be part of Network & Communications team within Technology and partners closely with infrastructure engineering, product delivery lanes, enterprise architecture, and multiple business departments.
Target base salary range is $130k - $180k, which is based on various factors including skills, work experience, and location. In addition to base salary, this role is eligible for a competitive additional compensation program that is based on individual and company performance.
Senior individual contributor who will engineer, spearhead, and implement solutions for complex telephony problems.
Define non-functional requirements for cloud-based telephony platforms
Coach junior telephony engineers to develop cloud engineering skillsets
Experience working in Agile or similar environment
Ability to drive automation via Ansible and/or Terraform
Experience with hybrid on-prem/cloud environments
Strong documentation skills with ability to write policy, procedure, and standards
Minimum of 5 years of experience managing the deployment of complex cloud telephony solutions in an large scale environment
Design and implementation of large-scale CCaaS and UCaaS platforms
Experience configuring and implementing telephony services hoted platforms such as Avaya, Alvaria/Noble, NICE, Five9, LiveVOX, RingCentral, or Amazon Connect.
Bachelor's degree in Information Technology, Computer Science, Engineering, or other IT-related major is required, or 15+ years of relevant experience
OneMain Financial (NYSE: OMF) is the leader in offering nonprime customers responsible access to credit and is dedicated to improving the financial well-being of hardworking Americans. Since 1912, we've looked beyond credit scores to help people get the money they need today and reach their goals for tomorrow. Our growing suite of personal loans, credit cards and other products help people borrow better and work toward a brighter future.
Driven collaborators and innovators, our team thrives on transformative digital thinking, customer-first energy and flexible work arrangements that grow lives, careers and our company. At every level, we're committed to an inclusive culture, career development and impacting the communities where we live and work. Employee Stock Purchase Plan (10% share discount)
Tuition reimbursement
Paid holidays (7 days per year, based on start date)

Keywords: OneMain Financial, Towson , Telephony Cloud Solutions Architect, IT / Software / Systems , Wilmington, Maryland