Concierge

Company: MillerKnoll
Location: Washington
Posted on: February 1, 2025

Job Description:

Why join us? Our purpose is to design for the good of humankind. It's the ideal we strive toward each day in everything we do. Being a part of MillerKnoll means being a part of something larger than your work team, or even your brand. We are redefining modern for the 21st century. And our success allows MillerKnoll to support causes that align with our values, so we can build a more sustainable, equitable, and beautiful future for everyone. Dealer Concierge Ancillary Consultant general purpose The Ancillary Consultant provides critical organizational support, working directly with MillerKnoll distribution partners to help navigate and educate a wide range of ancillary portfolio-focused inquiries. As part of the exceptional Concierge service team, this role will act as a single point of contact that supports dealer issues across all disciplines design, sales, customer experience, and technology. Location This position will be based in either one of MillerKnoll corporate locations - West Michigan or East Greenville, or one of MillerKnoll's major markets - Los Angeles, New York City, San Francisco, Washington DC, Chicago, Dallas, Atlanta or Phoenix. ESSENTIAL FUNCTIONS Act as a key contact for our dealer partners to support ancillary portfolio inquiries and represent the MillerKnoll brand experience. Leverage deep knowledge to engage in consultative positioning to influence dealer decision-making and drive profitable solutions for MillerKnoll's ancillary portfolio and our dealer partners. Take the lead on complex topics within the ancillary portfolio. Identify and create new knowledge materials for internal teams and dealers. Build and maintain focused knowledge on ancillary products, specification tools, and resources across MillerKnoll ancillary brands. Communicate and translate technical, operational, and product knowledge in a manner that promotes MillerKnoll's profitability and strategic business objectives. Executes independent judgment and research in the development of solutions to meet customer satisfaction while minimizing business risk and maximizing dealer success. Escalates issues as necessary. Maintains high dependability and creative problem-solving to support daily dealer and team needs, focused on the ancillary portfolio space. Bring clarity and resolution in a timely, friendly, and accurate manner. Participate in shared coverage of incoming dealer support through a variety of technology interfaces phone, email, live chat, and screen share. Applies problem-solving skills and executes accurate solutions to problems independently. Maintains accurate records of daily communications, ongoing issues, and resolutions taken. Responsible for generating and maintaining proper documentation while complying with work instructions and departmental standards and proposing ideas for improvements to workflow processes. Agility to frequently work across internal departments to solve dealer inquiries, and highlight the need to improve efficiency, processes, and tools as necessary to drive dealer share of wallet in the ancillary space. Leverages technology platforms, including specification tools like CET, CAP, Scout, and all MillerKnoll Collective resources, to perform daily functions. Specification of MillerKnoll Ancillary products to meet dealer or end user needs Creation of deliverables to promote the specification, selection, and sale of MillerKnoll ancillary products Performs additional responsibilities as requested to achieve business objectives. EDUCATION / EXPERIENCE Degree or equivalent years of professional experience. Minimum of 3 years of related experience Commercial interior design, furniture applications, or equivalent skills and experiences (preferred). SKILLS & ABILITIES Strong knowledge or ability to develop knowledge of MillerKnoll products, services, policies, processes, procedures, and technology. Customer-centric thrives working with and helping people and always displays a positive and confident professional posture. Previous experience with CET Designer, third-party specification tools, i.e. CAP, Revit, AutoCAD, and the Atlas Digital Suite preferred. Basic understanding of the furniture sales process, and how design and sales work together Exceptional communication skills: verbal, written, listening, empathy, conflict resolution. Demonstrated expertise in creating and implementing alternative solutions to a request or problem. Demonstrated ability to lead and/or participate in continuous improvement teams/projects and pilot new technology, practices, or business enhancements. Ability to use office automation/communication software in an office environment. Pro-active, solution-oriented, creative, resourceful, and strives for excellence. Able to conduct activities independent of immediate supervision and professionally represent MillerKnoll. Comfortable working in both a collaborative team environment and independently. Ability to work flexible working hours if needed. Who We Hire? Simply put, we hire everyone. MillerKnoll is comprised of people of all abilities, gender identities and expressions, ages, ethnicities, sexual orientations, veterans from every branch of military service, and more. Here, you can bring your whole self to work. We're committed to equal opportunity employment, including veterans and people with disabilities. A starting compensation range for this role is $60,500.00 - $75,575.00. Relevant salary considerations will include candidate qualifications and experience, other business/organizational needs and market factors. You may also be eligible to receive a geographic premium, annual discretionary incentive and equity awards which are subject to the rules governing these programs. The company offers a full spectrum of benefits including Medical, Prescription Drug, Dental, Vision, Health Savings Account, Dependent Day Care Savings Account, Life Insurance, Disability and Other Insurance Plans, Paid Time Off (including Vacation and Parental Leave), Holidays, 401(k), and Short/Long Term Disability, in addition to other special perks reserved for our associates.This organization participates in E-Verify Employment Eligibility Verification. In general, MillerKnoll positions are closed within 45 days and are open for applications for a minimum of 5 days. We encourage our prospective candidates to submit their application(s) expediently so as not to miss out on our opportunities. We frequently post new opportunities and encourage prospective candidates to check back often for new postings. MillerKnoll complies with applicable disability laws and makes reasonable accommodations for applicants and employees with disabilities. If reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and/or to receive other benefits and privileges of employment, please contact MillerKnoll Talent Acquisition at careers_help@millerknoll.com. Employment Type: Full Time

Keywords: MillerKnoll, Towson , Concierge, Hospitality & Tourism , Washington, Maryland