Store Manager I - Weaverville

Company: U.S. Cellular
Location: Wilmington
Posted on: February 1, 2025

Job Description:

Store Manager I - Weaverville - SAL027519Store Manager I is responsible for delivering outstanding customer service, achieving operating objectives, sales, and financial goals according to company standards, policies, and procedures. Leads a team of retail professionals to execute on the vision and strategy for the organization. Manages, develops, and leads a team with direct report responsibility including Retail Wireless Consultants and/or Assistant Manager.Responsibilities

• Leads associates to achieve superior results, customer advocacy, and a high-performance culture.
• Provides clear expectations with the team, giving timely feedback, evaluating performance, and seeking continuous improvement.
• Achieves sales goals by planning, teaching, motivating, mentoring, and providing feedback to associates.
• Meets sales targets by promoting UScellular products and services to new and existing customers.
• Maintains store performance through coaching and accountability by planning, monitoring, and observing individual and team performance.
• Teaches the sales team in selling tools and techniques including prospecting customers, qualifying needs, problem-solving, and sales process practices.
• Oversees daily operational processes within the retail store according to company guidelines.
• Selects, trains, and develops the team, ensuring they are fully equipped with the tools, information, knowledge, skills, and business.
• Promotes customer advocacy through meeting the needs of new and existing customers, creating positive customer engagement.
• Identifies associates with advancement potential and provides ongoing development to build skills and capabilities, supporting UScellular's leadership pipeline.
• Oversees and ensures successful onboarding for newly hired associates.
• Ensures store scheduling and allocation of store resources, ensuring optimum customer service.
• Safeguards and monitors loss prevention procedures to minimize shrinkage.
• Leads marketing efforts in representing UScellular through community involvement and promoting the brand.
• Ensures all associates' compliance with company policies, procedures, and required trainings.
• Attends all required UScellular training programs. Assists with and leads training as needed.
• Performs other duties as assigned.Minimum Requirements
  • High school diploma or state equivalency certification (GED).
  • At least two years' sales management experience.
  • One or more years of leadership or management experience.
  • Prior experience in building, motivating, and leading teams.
  • Experience in coaching, organizing, planning work assignments, and delegating duties.
  • Experience leading in a fast-paced retail sales environment.
  • Proficient in managing multiple priorities and deadlines.
  • Excellent written, verbal, and interpersonal communication skills.
  • Working knowledge of Microsoft Windows applications.Preferred Qualifications
    • Bachelor's Degree.
    • Wireless and/or retail sales management experience.
    • Familiar with various mobile software applications and operating systems (Android, Apple).
    • Prior experience networking with the local community and supporting small business customers.
    • Experience with Point of Sale (POS) systems.
    • Experience with computerized pricing and inventory control systems.LocationNorth Carolina - WEAVERVILLE_NCUScellular is an EEO employer and gives consideration to qualified applicants without regard to race/color/age/religion/sex/sexual orientation/gender identity/national origin/disability/veteran status, pregnancy or genetic information.
      #J-18808-Ljbffr

Keywords: U.S. Cellular, Towson , Store Manager I - Weaverville, Hospitality & Tourism , Wilmington, Maryland