Director of Support Operations
Company: VirtualVocations
Location: Fairfax
Posted on: November 19, 2024
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Job Description:
A company is looking for a Director of Support Operations &
Automation.
Key Responsibilities
Oversee daily operations of Support Operations teams
Utilize metrics to manage support teams and automation systems
Collaborate with cross-functional teams to enhance customer
experience
Required Qualifications
BA/BS degree or equivalent work experience
5+ years of experience managing Support Operations teams
Automation experience required
3+ years of experience with ZenDesk or similar ticketing
platforms
Experience in scaling a fast-growing SaaS business
Keywords: VirtualVocations, Towson , Director of Support Operations, Executive , Fairfax, Maryland
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here to apply!
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