Operations Engineer

Company: BBC Group and Public Services
Location: Washington
Posted on: February 3, 2025

Job Description:

Choose how often (in days) you would like to receive job alerts by email:Operations EngineerTechnical OperationsFixed Term - Full TimeWashington, US, 20036BBC PS - USAJob Closing Date: 11.59 pm GMT, 12th February 2025THE ROLEJob Title: Operations EngineerJob reference: 21241Band: CContract: Fixed term contract. It is anticipated to last around 9 months.Salary: $75,000 - $95,000 gross per annum depending on relevant skills, knowledge and experience.Location: Office Base is Washington DC, USAThis is a local hire position and eligible candidates must be able to live and work in the US (US citizenship, Green Card or work authorisation).Job IntroductionWe are looking for an experienced IT Operations Engineer to join our established team, responsible for the maintenance of operational workflows required by our live services.You will undertake defined support processes within a workflow and will either resolve issues or escalate following a defined process focused on Broadcast and Administrative BBC IT platforms based in Washington DC and other locations in the Americas as required.Main Responsibilities and AccountabilitiesDay to day duties will include:

• Desktop IT support and installation (hardware & software for both PC and MAC)
• User login account support & troubleshooting
• Office network infrastructure installation and maintenance (LAN & Wireless)
• Editing support & Edit suite maintenance (software and hardware)
• Installing/ wiring and maintaining servers and other rack mount gear
• Printer installation and maintenance
• Troubleshoot, Install, maintain & repair broadcast equipment for TV & Radio
• Card-based security system management
• Security camera system installation and maintenance
• Electrical safety testing and inventory tracking of all equipment
• Maintenance and repair record keepingAre you the right candidate?The successful candidate must demonstrate:

• Experience of operating within, or demonstrable knowledge of, multi-platform environments
• Broad understanding of end-to-end operational workflows; their purpose and typical requirements
• Appreciation of the requirements of a workflow from a technical perspective - how components are inter-reliant and impact the workflow
• Experience in supporting a wide range of broadcast and production technologies, systems and equipment
• Experience of overcoming challenges in operational processes and common fixes
• Able to identify indicators which suggest an issue within a workflow, whether through monitoring or responding to an unexpected variation
• Appreciation of support structures and escalation process when a cannot be performed
• A high degree of computer literacy
• Experience in an operational, support or customer-facing role, preferably supporting live services
• Effective administrative skills with a flexible approach to a wide range of duties
• Experience of working under pressure and delivering to tight deadlines
• Self-assured communication and interpersonal skills
• Ability to work on own initiative
• Awareness of current safety legislation and statutory requirements relating to IT including Electricity at Work
• Ability to share knowledge with team members
• Knowledge of health and safety standards, approaches and processes and other relevant regulatory requirements
• Familiarity with using a range of diagnostic and monitoring tools
• Ability to communicate effectively with external providers and internal partners
• Evidence of troubleshooting and diagnosing defects in complex systems
• Able to create supporting documentation
• Able to prioritise according to service impact and work under pressure
• Ability to learn BBC health and safety standards, processes and relevant regulatory requirementsDISCLAIMERThis job description is a written statement of the essential characteristics of the job, with its principal accountabilities, incorporating a note of the skills, knowledge and experience required for a satisfactory level of performance. This is not intended to be a complete, detailed account of all aspects of the duties involved.
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Keywords: BBC Group and Public Services, Towson , Operations Engineer, Engineering , Washington, Maryland